Dubai Customs streamlines travel, offering smooth passenger clearance during Eid Al-Fitr for enhanced holiday experiences.
In the lead-up to Eid Al-Fitr and the return of Umrah pilgrims, Dubai Customs has put in place a series of measures to manage the anticipated increase in passenger traffic at Dubai airports. The aim is to ensure a smooth and efficient customs clearance process without compromising security.
Operational boost and crowd management
Dubai International Airport, along with Dubai Customs and other stakeholders, is gearing up for the large passenger flows during peak periods. This includes increasing staff readiness, optimizing passenger flow, and enhancing facilities to minimize congestion, especially during peak days when passenger numbers can top hundreds of thousands.
Use of technology for expedited clearance
Dubai Customs supports the use of advanced biometric and digital systems to streamline customs clearance. Travellers, including residents and visitors, can pre-register biometric data and travel details via the Smart Gates and the ‘UAE Fast Track’ app, significantly reducing wait times during busy seasons.
Coordination under unified frameworks
Dubai Customs works closely with airlines, control authorities, and service providers under platforms like the oneDXB network to ensure smooth passenger movement during periods of high travel demand.
Special assistance and accessibility services
During busy seasons, Dubai airports provide dedicated services and accessible routes for People of Determination and other travelers needing aid, ensuring inclusive service during crowd surges.
The iDeclare program
The iDeclare program, a new digital solution for simplifying customs declarations for travelers, is also a key initiative supporting Dubai Customs' efforts during peak travel seasons. Incoming passengers can pre-declare their personal belongings, including goods, gifts, coins, and cash, via the iDeclare mobile application.
Preparations for Eid Al-Fitr and Umrah returnees
Dubai Customs has prepared for the arrival of travelers during Eid Al-Fitr, including those returning from performing Umrah. Customs officers are dedicated to expediting passenger processing, and special welcome services and symbolic gifts have been arranged for arriving passengers during Eid.
The Traveler's Customs Guide
For those unfamiliar with customs procedures, essential information on baggage declaration requirements, prohibited items, duty-free allowances, and customs duties for excess baggage can be found in the Traveler's Customs Guide available on Dubai Customs' official website (www.dubaicustoms.gov.ae).
A significant number of visitors from the GCC are expected during this period, and the department remains committed to delivering a warm reception while maintaining fast and efficient customs clearance without compromising security.
Daily meetings help streamline operations, with close coordination maintained with key partners, including Dubai Airports, Emirates Airline, and other carriers.
Dubai Customs remains a key partner in the success of Dubai International Airport, and the iDeclare program reinforces Dubai International Airport's standing among the world's top airports. The department's preparations for peak travel seasons combine increased operational capacity, advanced biometric and digital clearance options, and coordinated stakeholder efforts to manage passenger surges efficiently.
[1] Dubai Customs (2024). Dubai Customs' Preparations for Peak Travel Seasons. [online] Available at: https://www.dubaicustoms.gov.ae/en/media-centre/news/dubai-customs-preparations-for-peak-travel-seasons [Accessed 1 April 2024].
[2] Dubai Customs (2024). Dubai Customs' Enhanced Services for Eid Al-Fitr. [online] Available at: https://www.dubaicustoms.gov.ae/en/media-centre/news/dubai-customs-enhanced-services-for-eid-al-fitr [Accessed 1 April 2024].
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