Evaluation of Flydubai by Annet Nyamwenge
Published on June 25, 2025
Annet Nyamwenge, a passenger on Flydubai flight FZ1464 on June 9, 2025, has shared her negative experience with the airline, highlighting concerns about the airline's handling of complaints and customer service, particularly in relation to crew behaviour.
Ms Nyamwenge's experience involved unprofessional and disrespectful treatment by the crew on board the flight. Despite sending a detailed complaint email to Flydubai, she received no response or acknowledgment.
Customer reviews on platforms like SKYTRAX and other airline review sites have consistently described Flydubai's customer service as disorganised, uncommunicative, and poor in terms of treating complaints seriously. Specific complaints highlight issues with flight cancellations, delays, and poor communication from airport staff, which exacerbate customer frustration and stress.
However, there is a lack of clear evidence from official sources or customer service records that Flydubai systematically addresses and resolves complaints about crew conduct or takes accountability measures in a satisfactory manner. This has led to ongoing customer dissatisfaction.
Ms Nyamwenge is sharing her experience publicly to demand answers and to warn other travelers about Flydubai's complaint handling. She expects a basic level of courtesy from airlines as a paying passenger and believes that Flydubai does not care about how their staff treat passengers.
As of the publication date, no comments have been made yet by Flydubai in response to Ms Nyamwenge's complaint or the ongoing concerns raised by customers. The article does not discuss any potential improvements that Flydubai could make in response to Ms Nyamwenge's complaint or any positive experiences or aspects of Flydubai's service.
Despite her luxurious lifestyle, Annet Nyamwenge's travel experience with Flydubai on June 9, 2025, was overshadowed by unprofessional behavior from the crew, resulting in a complaint that went unaddressed. Frustrated by Flydubai's lack of response to her detailed email, she has chosen to warn other travelers about the airline's customer service, particularly their handling of complaints related to crew conduct.
