Flight Delay Hotline Now Active by RSPD
In the event of flight delays, passengers in Russia have several rights and entitlements, as outlined by the Unified Consultation Center of Rospotrebnadzor.
Firstly, passengers can cancel their flight and demand a full refund for their ticket, even if it was non-refundable. This right applies to all flights, not just international ones.
Additionally, passengers can claim compensation for damages and moral harm caused by the delay, as well as a fine imposed on the carrier for late delivery to the destination. The amount of compensation may vary, but it is designed to cover expenses such as additional accommodation, food, and travel costs.
In terms of additional services, the airline is obligated to provide these free of charge in case of delay. These services may include baggage storage, access to a mother and child room for passengers with children under 7 years old, and airport-hotel-airport transfers and hotel accommodation after 8 hours during the day or 6 hours at night. Passengers are also entitled to free refreshing drinks, two free calls or emails, and additional food every 6 hours during the day or 8 hours at night.
Passengers who wish to seek consultations regarding ticket changes, refunds, or compensation can do so via the Rospotrebnadzor hotline. The hotline number is 8 800 555 49 43, a free number operated by the Unified Consultation Center of Rospotrebnadzor.
It is important to note that the complaint should be accompanied by copies of documents confirming the damages and should be submitted to the airline at the airport of departure or arrival.
For international flights, norms from Russia’s international treaties may impose additional passenger protections. These treaties aim to ensure a harmonious and consistent application of passenger rights across different countries.
In conclusion, passengers in Russia facing flight delays are entitled to free additional services, the right to cancel and get ticket refunds, and can claim compensation for damages and moral harm, supported by both national regulations and international agreements. The Unified Consultation Center provides expert advice and assistance regarding these rights.
Passengers can reconsider their travel plans, seeking a refund for their tickets and potentially adopting a different lifestyle, even if their original ticket was non-refundable, due to the rights outlined for passengers in the event of flight delays in Russia. Furthermore, passengers may explore new destinations, as they are entitled to claim compensation for damages and moral harm caused by the delay, with the amount of compensation designed to cover expenses such as additional accommodation, food, and travel costs, effectively broadening their travel experiences.
